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Last updated: July 2026
This policy explains when an order can be cancelled, and what happens once a digital product has already been delivered.
You can cancel or abandon your order at any point before payment completes — simply close the checkout window or navigate away. No charge is made unless payment is successfully completed.
Once payment succeeds, your digital product is delivered instantly, so the order generally cannot be cancelled afterward — there's no shipment to intercept or physical item to return. If you no longer want the product, our Refund Policy provides a 7-day window to request a refund instead.
Because every Kestlin product is a downloadable file delivered immediately after purchase, delivery is considered complete once your download link and confirmation email are sent — even if you haven't opened or downloaded the file yet.
We're not able to change the product on an already-completed order — for example, swapping one planner for another. If you purchased the wrong product, request a refund within 7 days and place a new order for the correct one.
If you experience any issue with your order — before or after payment — contact us at hello@kestlin.com and we'll help. This Cancellation Policy should be read together with our Refund Policy.