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Last updated: July 2026
Kestlin sells downloadable digital products — planners, checklists, and guides delivered instantly after a successful purchase. This policy explains when a refund is available and how to request one.
If a product isn't right for you, you can request a full refund within 7 days of your purchase date — the same 7-day window described in our Terms of Service.
Refunds are generally granted within the 7-day window for reasons including: the product wasn't what you expected, you purchased the wrong product by mistake, or you simply changed your mind. We review each request individually rather than requiring a specific justification.
Requests submitted after the 7-day window has passed are generally not eligible, unless required by applicable law. Free resources and newsletter subscriptions are not purchases and aren't covered by this policy, since no payment was made for them.
If you're unable to access or download a product you purchased, or the file you received is corrupted or incomplete, contact us — this is a delivery failure on our end, not a change-of-mind refund, and we'll either restore your access or issue a refund. If you're experiencing a technical issue, please contact us first so we can attempt to resolve the issue before processing a refund.
If you were charged more than once for the same product — for example, by accidentally completing checkout twice — contact us with both order numbers and we'll refund the duplicate charge.
To request a refund, email hello@kestlin.com within 7 days of your purchase. Please include your order number (shown on your purchase confirmation email and in your Library) and a short description of the reason for your request.
We review refund requests individually and aim to respond within a few business days. Approved refunds are issued only to the original payment method used for the purchase; how long it takes to appear in your account depends on your bank or card provider, typically 5–10 business days after approval.
Kestlin reserves the right to decline refund requests where we reasonably believe there has been fraud, abuse of the refund policy, repeated misuse, or other activity intended to exploit our services.
Questions about a refund, or about cancelling an order instead, can be sent to hello@kestlin.com. See our Cancellation Policy for details on cancelling an order before or after payment.